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HomeAirline & Luggage By CountriesWhen Your Luggage Is Delayed by Japanese Airlines

When Your Luggage Is Delayed by Japanese Airlines


Category: Airline & Luggage By Countries

Claim for Delayed Luggage
When you are traveling with Japanese airlines, you may be annoyed with your delayed luggage.
Here we provide useful information on avoiding further loss by delayed luggage. As soon as you make sure that your luggage has been delayed, please contact the airport personnel and submit a report. Please note that all claims for delayed luggage must be submitted within 21 days.

Baggage Tracing Services
When the luggage that you checked in at the departure airport fails to return to you at the arrival airport, the airline companies have joined together to facilitate rapid luggage searches so that your luggage can be returned to you quickly.

This luggage tracing service allows you to check the status of the luggage yourself. To use this service, you will need to provide your reference number and name. If you do not know the reference number, inquire at the arrival airport. And the reference number is not the same as the baggage claim number. Please note that this service may be used by customers of the JAL Group flights (JL/JO). If you had a connecting flight with another airline after flying on Japan Airlines, and did not receive your baggage at the final destination, please contact the staff of the last airline that you used.

As for All Nippon Airway, it makes every effort to assure that checked luggage is carried to the arrival airport without any problem. However, if your luggage is not available at the arrival airport, ANA will locate it and deliver it to you in cooperation with other airlines as soon as possible.

The tracing system shows the current situation of your baggage. Only customers who take ANA group flights(ANA/ANK/AJX) may use this system. And you should also note that if you are travling by connecting flights from ANA to another airline and baggage irregularity occurs at your final destination, the last carrier will be responsible for it. Please contact airport staff at your final destination. You may not use this system in this case.
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