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What are the details of Samsonite customer service


Category: Samsonite

Besides high quality products and reasonable prices, customer-friendly services are also essential for becoming the top among quite a huge selection of brands.
Samsonite knows this rule well so it provides friendly services to attract customers.

Return Policy

1. If you ordered the luggage on the homepage of Samsonite(Shop. Samsonite.com), just send the unused products back within 30 days and get fully refunded including the sales tax.

2. If you got the merchandise in the retail stores, refund it to the point of your purchase.

Plus: all the return policies are for unused Samsonite products.

Warranty

There are three kinds of global warranty for Samsonite, Limited lifetime Warranty, Limited 10 Year Warranty and Limited 3 Year Warranty. From the date you get the merchandise, you can enjoy easy warranty repairs and replacements for the manufacturing defects, not including damages cased by misuse.

Repair Services

For products repairing, you can resort to the Authorized Repair Center of Samsonite.

Under the warranty:

1. If the item is repairable, you can enjoy free repair services from Samsonite.

2. If it is not repairable, you will get a comparable product from the nearest Samsonite Company store.

Exceed the warranty period:

1. If the product is repairable, you have to pay for the repair service.

2. If it is not repairable, the Authorized Repair Center will return the product to you un-repaired.

Find all the Service Centers, Authorized Repair Centers and Zipper Repair Centers on:

http://shop.samsonite.com/info/Store_Locator

See Also

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