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What are detailed customer services for products sold on Totes.com


Category: Totes

Totes is the largest supplier for umbrellas in USA and Totes>>Isotoner one of the most famous brands for accessories in the world.
It is popular not only for high quality products and stylish innovation, but also customer friendly services.

Totes.Com is the official online shopping site for Totes>>Isotoner products. It provides special shipping service for gifts, that is to say you can choose a favorite gift for someone and Totes will deliver it to him/her. This can save you much time and bring more surprise and fun to the receiver. There are detailed information about Totes.Com customer services, including returns, exchanges and warranty.

Returns

If customer is not satisfied with the merchandise, he/she can get full refund if the product is returned to Totes.Com within 30 days. If it is of manufacturing defects, Totes.Com will pay for the return shipping cost. All the item returned should be unused in initial package.

Note: your merchandise is not accepted for returns if:

1. The item is not returned to Totes. Com within 30 days after shipping.

2. Any damages caused by misuse.

Plus: if the item was bought as a gift and not shipped directly to you, the refund will be sent to the original purchaser of it.

Exchanges

The exchanges and delivery will be completed in 2-3 weeks. The shipping charges should be paid by the original purchaser no matte whether the item is a gift.

Warranty

There are two warranty options for different products.

1. If the item you buy on Totes.Com is umbrella, you can enjoy Lifetime Limited Warranty for the material or manufacturing defects.

2. If what you purchase is other accessory like glove and slipper, the warranty is One Year Limited one for poor performance due to defects of Totes>>Isotoner.

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