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What to do with damaged baggage?


Category: Baggage

Sometimes the bad part of air travel is that no matter how well you pack or protect your luggage, simple errors can ruin your trip.
For instance, you baggage is damaged, delayed or lost. Here are a few tips for you to follow to deal with damaged baggage.

- If you find your baggage was damaged during a flight, bring it to the airline baggage office immediately after the arrival of your flight. If this is impossible, claim to the airport staff at the location closest to you. Most airlines have a 24-48 hour time limit for declaring damages, so you'd better claim within 24 hours.

- Generally speaking, a copy of your ticket and claim check is needed. And the baggage office will make a visual inspection of the damage.

- If your damage claim is accepted, discuss what options are available in the airline baggage office. The solutions include bag replacement, repair, free travel or offering a credit for a future flight.

- If you think the solution for dealing with your damaged baggage is fair, accept it. If you don't accept the offer, you also can express what you think would be a fair solution. However, your solution may not be accepted.

Considerations

In the process of normal handling during travel, scratches, nicks or dirt may appear. So for most airlines, they don't accept liability for normal wear and tear to checked baggage including damage to or loss of protruding baggage parts like straps, pockets, pull handles, hanger hooks, wheels, other items attached to the baggage or damage resulting from over packing.

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